The customer acknowledges having read, at the time of placing the order, the conditions of sale set out below and declares to accept them.
MODIFICATION OF THE GENERAL CONDITIONS OF SALE
We may modify these general conditions of sale at any time subject to posting these modifications on our site. You are therefore advised to regularly refer to the latest version of our General Terms and Conditions of Sale.
GROSSISTE-EN-LIGNE.COM is a site selling women's ready-to-wear at wholesale prices, professionals and individuals can order.
Return and refund terms
- If we made a mistake or if you are not satisfied, do not hesitate to contact us. You can do this by phone at 0161308967 or by e-mail at firstname.lastname@example.org
- You can cancel your order as long as it has not been shipped. If you have already paid for your order, we will refund the amount within 5 days.
- To exercise his right of return, the customer must imperatively return the goods received by registered mail, within 14 days of receipt of the order. Only items will be accepted in new and complete condition, returned in their original packaging. If it ever becomes necessary to modify the packaging and/or the label, this will cost 1 euro per item. This right of return can only be accepted for items in their original condition and complete. Any item that is incomplete, damaged, or whose original packaging has been damaged in conditions beyond its simple opening, will not be refunded.
Attention: The shipping and return costs being at your expense, the online wholesaler will only reimburse the items ordered.
- In the event of exercise of the right of withdrawal, Online Wholesaler will do its utmost to reimburse the user as quickly as possible. This period will depend on the processing, the maximum duration of which is 15 days (from the date of receipt of the goods at the Online Wholesaler). The customer will be reimbursed by the same means of payment that he or she used, (Cb , Paypal or Transfer). If the user has paid by credit card, the refunded amount will be credited to the account of the credit card used. It will be possible to confirm this refund on the next statement of account. In the event of an expertise of the article, the refund will be made within 20 days following the technical tests.
The products must be returned to the address:
37-39 rue Calmette and Guérin
We will respond to your order within the limits of our available stocks or subject to available stocks. When you order, we inform you of the availability of the products you wish to purchase. However, if, despite our vigilance, the products prove to be unavailable after your order, we will inform you and invite you to cancel or modify your order. In the event of an error in the wording of the recipient's contact details, the seller cannot be held responsible for the impossibility of delivering the product.
The prices of our products are indicated in euros excluding taxes and shipping costs, knowing that the shipping costs are added to the amount of the order automatically before validation of your basket by calculating the weight and destination of the package.
We reserve the right to modify our prices at any time but we undertake to apply the prices in force which will have been indicated to you at the time of your order.
In the event of an order to a country other than France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not our responsibility. They will be at your expense and are entirely his responsibility both in terms of declarations and payments to the competent authorities and bodies in your country. We advise you to inquire about these aspects with your local authorities.
The items we sell are described and presented with the utmost accuracy. If despite all our precautions, errors may have occurred, we could in no way be held liable for this fact.
Purchases made by companies or in large quantities benefit from special conditions, contact us.
Payment of the full price must be made when ordering by the buyer. At no time can the sums paid be considered as a deposit or down payment. To pay for his order, the buyer sends his payment upon receipt of the email confirming the order form sent by GROSSISTE-EN-LIGNE. The delivery of any new order may be suspended in the event of late payment of a previous order, notwithstanding the provisions hereof.
For any order whose total amount, including all taxes and shipping costs, exceeds the sum of 1000 Euros, payment must be made exclusively by bank transfer.
We do not keep the credit card data of our customers on our website.
The amount of deliveries is fixed in France and for the EEC depending on the destination and the weight, supplements may be applied for certain products. Deliveries outside France are calculated according to destination and weight. Delivery is made to the address you indicated when ordering. For any payment, the order will only be processed upon receipt and collection of it and the deadlines will run accordingly. The risks will be borne by you from the date on which the products ordered leave our premises. All events, of whatever nature, beyond the control of Grossiste-en-ligne such as force majeure, disaster, strike administrative decision or stoppage of transport, which would tend to delay, prevent and make exorbitant the execution of the supply, constitute by express agreement a cause of suspension or extinction of the obligations of Grossiste-en-ligne at its option, without compensation for the benefit of the customer if the event lasts beyond one month. In any case, any delay in delivery cannot give rise to damages, withholding or cancellation of orders in progress.
No exchange will be made except for non-conformity or defective product. Complaints must be submitted within 72 hours of receipt of order. To benefit from this guarantee, the customer must send Grossiste-en-ligne the support accompanied by the order form attached to the product. Grossiste-en-ligne therefore undertakes to return a new medium to the customer at the address indicated on the order form. No other guarantee will be taken into account.
Any item received that is defective or has an anomaly may be returned to SARL DENIM – GROSSISTE-EN-LIGNE after agreement with the latter, which must only include the exact quantities and references for which you have obtained a return authorization.
Return requests are made exclusively by email to email@example.com Return authorization can be given to you by answering your email or by telephone by calling us on 01 61 30 89 67.
Upon receipt, defective items will be exchanged to you within the limits of available stocks. If the same items are no longer in stock, a credit note will be sent to you, the corresponding amount will then be deducted from your next invoice. We specify that the credit code is valid for one year. For any return of goods that have not been the subject of a return authorization, no exchange will be made and no credit note will be issued.You must contact us first by phone or email before any return of goods.
Then to make a return, simply return the items from the post office,
return costs are your responsibility. Please put inside your package,
the delivery note (which you will find on your package in a transparent envelope)
or the invoice (which you will find in your customer area under "my order history").
Circle the products you want to return on the delivery slip
or invoice for your request to be processed quickly.
Also be aware that the processing times for returns are on average one month.
Please indicate on the delivery note or the invoice, if you want a refund or a credit note.
Return your order or items to:
37/39 rue Calmette and Guérin